Shipping policy
Botani Souls
At Botani Souls, we are dedicated to delivering your order efficiently and with care. Please review the following information regarding our shipping practices.
Processing Time
Orders are processed within 1 to 3 business days, excluding weekends and holidays. You will receive a confirmation email once your order is placed and another notification when your order has shipped.
During peak periods or promotional events, processing times may be slightly extended. We appreciate your patience.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We currently ship within [insert region or country].
Estimated delivery times:
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Standard Shipping: 3 to 7 business days
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Expedited Shipping: 1 to 3 business days
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Free Shipping: Available on orders over $[XX], delivered within 5 to 7 business days
Please note: Delivery times are estimates and may vary depending on your location and the shipping carrier.
Eco-Friendly Packaging
We strive to minimize our environmental footprint by using recyclable, biodegradable, or compostable materials whenever possible.
International Shipping
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We currently offer international shipping to select countries. Delivery times and shipping costs vary by destination. Please be aware that customs duties and import taxes may apply and are the responsibility of the customer.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and link to monitor your delivery.
Lost or Damaged Packages
Botani Souls is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item(s) and packaging. We will assist you in resolving the issue.
Questions or Support
If you have any questions about your order or our shipping policy, please contact us at [your email address or contact form link]. We’re happy to help.